Privacy notice
Updated 30 September 2026. This notice covers the current Aiveo Rent preview, operated under the AIVEO name. Contact: jackone0816@gmail.com.
Information you provide
Creating an account provides your name, email address and password. We store a salted password hash, not your original password. Registration also creates an A$10 welcome voucher and its issue and expiry dates. No student ID or university information is required.
When booking and feedback features become available, the service records chosen suites and dates, occupant names, reservation and review status, payment references, feedback and any social-video URL you choose to submit for a reward. Payments and digital door keys are not available in this preview. Do not send identity-document images or card details through feedback forms.
Contact forms collect your name, email, subject and question in a private support inbox. Authorised owners can read and resolve messages and reply using email. We retain enquiries to handle and follow up your request; you can ask us to delete them. Opening a Google Maps route shares the entered destination with Google; we do not store that destination in the application database.
Why we use it
We use account information to sign you in, show your bookings and rewards, respond to support requests and protect the service against misuse. Registration does not verify your email address or reserve accommodation. We do not use this preview to send marketing messages.
Storage and access
The application database is hosted with Render in Singapore. Authorised AIVEO operators can access information needed to run the service. Hosting systems may process technical request information such as IP addresses and timestamps. Support emails are handled through our Gmail contact address. We do not sell account information.
Cookies and your device
A session cookie keeps you signed in. The web app may cache interface files on your device for loading and home-screen use; it does not cache booking API responses. This release does not include advertising or third-party analytics trackers.
Retention and your choices
We retain account information while your account is in use. To ask for access, correction or account deletion, email the address above from your registered email. We will verify the request before acting. If booking or payment records exist, records needed to resolve a transaction or meet applicable record-keeping obligations may need to be retained; we will explain this when handling your request. Backups may retain earlier copies until they expire.
Changes
We will update this notice as payment, identity verification, messaging or smart-lock providers are connected. You can use the public suite preview without registering.